1. Booking & Payment

All bookings are made through our online portal and require immediate payment via Stripe
Payment must be received before your booking is confirmed
Bookings are non-transferable unless agreed in advance

2. Cancellation Policy

Free Trial Classes

Free trial bookings can be cancelled free of charge up to 24 hours before the class
Less than 24 hours notice: the trial slot is forfeited

Single Session & Term Pass Bookings

24 hours or more before the session: Full refund will be issued
Less than 24 hours before the session: No refund available
Refunds are processed within 5-7 working days

Please note: Cancellations must be made through your dashboard or by emailing confidancejessica@gmail.com.

3. Absence & No-Shows

If you cannot attend a class, you must cancel through your dashboard or email confidancejessica@gmail.com
No-shows (classes missed without cancellation) are not refundable
If you have a valid reason for a no-show (e.g. illness), please contact us to discuss

4. Class Changes & Rescheduling

Classes are scheduled for a set term and term dates are published in advance
Single session dates can be rescheduled if spaces are available in another class
Reschedules made 24 hours or more before a session receive a full refund of the original. Reschedules within 24 hours are not refunded but you will receive account credit.

5. Activity Waiver

All children must have a parent or guardian sign an Activity Waiver before their first class. This waiver covers the inherent risks of physical movement and dance activities. You must read and understand this waiver before signing.

6. Photo & Video Policy

Photos and videos may be taken during classes for promotional use on our website, social media, and marketing materials. This includes:

Class photos showing children dancing and enjoying themselves
Videos of performances or activities (if applicable)
Testimonials or quotes from parents

Opting Out

If you do not want your child to appear in photos or videos, please email confidancejessica@gmail.com and we will ensure your child is not photographed. Your child will still fully participate in all classes.

7. Health & Safety

Parents/guardians must stay with their child throughout the class (unless otherwise agreed)
If your child is unwell, please do not bring them to class to protect other children
You must inform us of any medical conditions, allergies, or additional needs before the first class
We reserve the right to refuse a booking if we believe the venue or activity is unsuitable for a child

8. Behavior & Code of Conduct

We expect all children and parents to be respectful and follow our code of conduct:

Children and parents must treat the venue, equipment, and others with respect
Bullying, aggression, or disruptive behavior will not be tolerated
We reserve the right to cancel a booking if a child or parent violates this code

9. Liability

Confidance provides a safe, supervised environment. However:

Parents/guardians are responsible for their child's supervision at the venue before and after class
We are not responsible for lost, stolen, or damaged belongings
By booking, you acknowledge the inherent risks of physical activity and assume responsibility for any injury (subject to the Activity Waiver)

10. Data Protection

Your personal and your child's data is handled in accordance with our Privacy Policy and UK GDPR. Please read our Privacy Policy for full details.

11. Changes to These Terms

We reserve the right to update these terms at any time. Changes will be notified to you by email or posted on our website. Continued use of our services constitutes acceptance of updated terms.

12. Contact Us

If you have questions about these terms, please contact us at confidancejessica@gmail.com.

Questions? / See our FAQs

Terms & Conditions